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Frequently Asked Questions

After placing an order how long will it be before I receive my mug, coaster or placemat?

We aim to have all orders dispatched within 1-3 working days for our UK customers. For our overseas customers, delivery will range from 5-14 days, depending on your location.  

What payment methods do you accept?

1. Pay online with your credit/debit card. 
2. Pay online using your PayPal account.
3. Pay by bank transfer.
4. You can send a cheque.
5. If your local you are welcome to come to our workshop and pay by cheque, postal order or cash.

If I am not happy with my mug, coaster or placemat, can I return it?

Yes, as long as the designs have not been personalised /customised, then yes you can return it. All we need you to do is return it within 28 days in the same condition. Upon receipt we will send you a replacement or issue a refund, if required. Please note, that you will be responsible to pay the direct cost of returning the product.
If you have any other questions please feel free to message Gemma or Kevin via 'contact me'  and we will be happy to help you with your enquiry.

Cups UK Offers You Beautiful And Unique Mugs, Coasters And Placemats